You have the right under the Consumer Protection Act to cancel your order within 14 days of receiving the order. You must indicate your name, address, order date, product in the cancellation notice and it must be sent by e-mail to email@example.com or by mail. The product must be returned by post within 14 days of the cancellation notice in its original condition and original packaging. Return costs are the responsibility of the customer. Attach a copy of the cancellation notice to your product return. If the product has been used, we reserve the right to charge for impairment.
If you want to return or exchange products after the review period, please contact us directly. When returning a delivered order, include your name and contact information. Mthe refund will be made for the payment method used in the order.We will refund the full amount you paid within 14 days of receiving the cancellation notice if the product has been returned or has been proven to have been mailed to the return address.
Non-redemption is not the same thing as a refund or cancellation. For non-redeemed packages for which no separate cancellation notice has been made, we charge a € 15 fee.